Australia's worst-ever IT Project Failure?

Yet another avoidable disaster documented by a good friend of mine in Australia, Mark Toomey, in the November, 2005 edition of his Infonomics IT Governance Letter. As Mark said so eloquently in a subsequent interview with The Age newspaper, "...these disasters were preventable. But as the experience of Customs indicates, people will not learn from past mistakes. What is it about big IT projects that turns otherwise intelligent humans into incompetent nincompoops?"